Shipping Information

At Ecolocity LED we emphasize our shipping department to be the last point of contact from where your LED lighting purchase leaves us and is on its way to you. That is why we work our hardest to offer fast and friendly same day shipping with secure packaging in mind at a reasonable price. See the information below to see how we ship, when it will arrive and what you can expect during the shipping process.

• We provide same day shipping on orders placed before 2:00pm PT.
• We ship every weekday Monday - Friday (excluding public holidays).
• All items are shipped directly from our warehouse in Sparks, Nevada.
• All online products are inventory controlled quantities available for shipment.
• KLUS Channels & Diffusers and Nicolaudie DMX Controllers can be drop shipped if desired quantities are not in stock.
  • KLUS dropships require a 2-3 day processing time and ship from Vero Beach, Florida.
  • Nicolaudie dropships require a 1-2 day processing time and ship from Orlando, Florida.

Daily Pickup Times

• FedEx: FedEx Ground and Express shipments are picked up daily by 4:00pm PT. Orders received after the 2:00pm cutoff may still ship the same day, if not will ship the next business day.
  • Urgent shipments required after the 2:00pm cutoff can be called in directly no later than 3:30pm for same day shipping, we will drop off the package for you at FedEx location.
  • Saturday delivery shipping must be called in and specified, if not, all overnight shipments will be delivered the following business day.
• USPS Priority: Orders placed before 1pm Pacific Standard Time Monday-Friday will usually ship the same day, orders received after the 1pm cutoff will ship the next business day.
• UPS: Orders placed before 1pm Pacific Standard Time Monday-Friday will usually ship the same day, orders received after the 1pm cutoff will ship the next business day.
  • We can ship using UPS services only if you have a UPS account. You must call in to request this type of shipment.

Free Shipping Restrictions

• Free Shipping is only provided within the Continental United States.
• Free Shipping is not provided on 2 Meter and 3 Meter aluminum strip light channels or covers.
• Free Shipping is not provided on any commercial troffer light fixtures.
• Free Shipping is not provided on any oversized products with dimensions exceeding 48".

FedEx Shipment Types and Transit Times

• FedEx First Overnight: Delivered the following business day, guaranteed by 8:30am
• FedEx Priority Overnight: Delivered the following business day, guaranteed by 10:30am
• FedEx Standard Overnight: Delivered the following business day, guaranteed by 3:00pm
• FedEx Second Day Air A.M.: Delivered in two business days, guaranteed by 10:30am
• FedEx Second Day Air: Delivered in two business days, guaranteed by 4:30pm (7:00pm for home deliveries)
• FedEx Express Saver: Delivered in three business days, guaranteed by 4:30pm (7:00pm for home deliveries)
• FedEx Ground: Delivery times vary, see map below for details
• FedEx Saturday Delivery: Guaranteed by 1:30pm
• FedEx International: International customers are responsible for any fees or duties.
  • FedEx International Priority: 1-3 business days by close of business
  • FedEx International Economy: 2-5 business days
  • FedEx International Ground: 2-7 business days, North America only
• *Note: Certain shipment types are not available for oversize boxes and rural locations.*

USPS Shipment Types and Transit Times

• USPS Priority: Delivery will generally arrive within 3 business days from the ship date
• USPS International: International customers are responsible for any fees or duties.
  • USPS International Priority: Will generally arrive at their destinations within 6-10 days
• USPS is typically the fastest and cheapest shipping option for items under 3 pounds.

Other Important Shipping Information

• Ecolocity LED is not responsible for any lost or stolen packages.
• If your shipment is damaged during transit, contact us immediately to make a claim with the shipper.
• Online orders can only be shipped within the USA and Canada. Please call 775-636-6060 for all other International orders.
• International Shipments are subject to duties, brokerage and VAT Tax fees.  International customers are responsible for any fees or duties.  Ecolocity LED is not responsible for these added fees.
• Orders shipped to Hawaii and Alaska may be subject to additional fees depending on size and method, please contact us if you need a specific quote for shipments to Alaska or Hawaii.